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The sustainability of services
The sustainability of services
sustainability

The sustainability of services

Services are the soft infrastructures of societies. Everything runs on them. They emit a lot of carbon. An inversion of logic is key to making a service more profitable and sustainable. This six-part essay explains why and how.
Net value = O - P/E
Net value = O - P/E
book excerpt

Net value = O - P/E

This is piece part of a series on evaluating contracts and services. Taking the case of a healthcare system outsourcing its laundry operations, this first part introduces the concepts of net value, E-ratings and non-financial costs.