fundamentals book excerpt conflict contracts design economics ecosystem language profitability risk services sustainability training writing
Industrial Analogy and Abstraction
Industrial Analogy and Abstraction
training

Industrial Analogy and Abstraction

Analogy and abstraction are at the heart of human intelligence. They are key to studying problems, finding new solutions, and borrowing from other domains. Industrial-grade analogy and abstraction that people will put money on, require analytical skills that go beyond the obvious to make a case.
Factors and frames
Factors and frames
training

Factors and frames

I'll soon be teaching a novel method for analysing the designs of things and framing arguments for changes and improvements. The system evolved through several projects in government, healthcare, aerospace & defence, from 2013 to 2023.
What even is a service?
What even is a service?
services

What even is a service?

Ask six experts what is a service and they will give you six different explanations. Answering the question “What is even a service?” becomes important when we face the challenge of developing a new concept for a service, developing or improving a design, or figuring out why a service keeps failing.