Smarter Due Diligence for Startups and Investors
This is an AI-generated narrative. I fed ChatGPT a narrative I wrote
Net value equation
This is piece part of a series on evaluating contracts and services. Taking the case of a healthcare system outsourcing its laundry operations, this first part introduces the concepts of net value, E-ratings and non-financial costs.
What even is a service?
Ask six experts what is a service and they will give you six different explanations. Answering the question “What is even a service?” becomes important when we face the challenge of developing a new concept for a service, developing or improving a design, or figuring out why a service keeps failing.
Fine print
What is a printer promising when promising printing? What are customers actually paying for? What are the underlying promises? Let's have a closer look, shall we? A short anecdote, showing the importance of fully accounting for everything that goes into delivering a promise.