Net value implication
The concluding part of the UHG/X case, demonstrates is the complex dynamics of commercial agreements in steadily evolving business environments, and the need for two-way risk adjustment.
The sustainability of services
Services are the soft infrastructures of societies. Everything runs on them. They emit a lot of carbon. An inversion of logic is key to making a service more profitable and sustainable. This six-part essay explains why and how.
Fine print
What is a printer promising when promising printing? What are customers actually paying for? What are the underlying promises? Let's have a closer look, shall we? A short anecdote, showing the importance of fully accounting for everything that goes into delivering a promise.