Net value implication
The concluding part of the UHG/X case, demonstrates is the complex dynamics of commercial agreements in steadily evolving business environments, and the need for two-way risk adjustment.
The sustainability of services
Services are the soft infrastructures of societies. Everything runs on them. They emit a lot of carbon. An inversion of logic is key to making a service more profitable and sustainable. This six-part essay explains why and how.
Net value equation
This is piece part of a series on evaluating contracts and services. Taking the case of a healthcare system outsourcing its laundry operations, this first part introduces the concepts of net value, E-ratings and non-financial costs.
What even is a service?
Ask six experts what is a service and they will give you six different explanations. Answering the question “What is even a service?” becomes important when we face the challenge of developing a new concept for a service, developing or improving a design, or figuring out why a service keeps failing.