Net value implication

Net value implication

The concluding part of the UHG/X case, demonstrates is the complex dynamics of commercial agreements in steadily evolving business environments, and the need for two-way risk adjustment.
The sustainability of services

The sustainability of services

Services are the soft infrastructures of societies. Everything runs on them. They emit a lot of carbon. An inversion of logic is key to making a service more profitable and sustainable. This six-part essay explains why and how.
Net value equation

Net value equation

This is piece part of a series on evaluating contracts and services. Taking the case of a healthcare system outsourcing its laundry operations, this first part introduces the concepts of net value, E-ratings and non-financial costs.
Thinking in services

Thinking in services

Why I wrote the 'Thinking in Services' book and what for. Why someone should it read in the context of challenging problems; and a bit about the process that went into writing the book.
Alice in Nederland

Alice in Nederland

See how entire ecosystems of services support economic activity and human life. At each stage, services fade in and fade out. Continuous bands of services that vary in width, help us get the most out of simple things in life.
Industrial Analogy and Abstraction

Industrial Analogy and Abstraction

Analogy and abstraction are at the heart of human intelligence. They are key to studying problems, finding new solutions, and borrowing from other domains. Industrial-grade analogy and abstraction that people will put money on, require analytical skills that go beyond the obvious to make a case.